Discover
Process workshops, data audit, and a fit-gap against the standard product.
Phase 2 · Evaluate
CRM · Data
Dynamics 365 Customer Insights
Unify customer data for a 360-degree view and deliver personalised experiences from real behaviour.
Overview
Unify customer data for a 360-degree view and deliver personalised experiences from real behaviour.
Capabilities
Unified customer profiles
Segments and journeys
Real-time marketing
Power BI and Azure Synapse connectors
Our approach
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Design
Solution blueprint, integration map, and the extensions we will actually need.
Deploy
Configuration, migration rehearsal, role-based training, UAT and phased cutover.
Support
Hypercare, managed services, client portal, scheduled optimisation reviews.