Refund Policy

1. What this policy covers

This policy explains when money paid to a Software Dynamics company can come back, and when it cannot. It covers discovery meetings booked on this site, Microsoft licences we help you buy, Software Dynamics ISV licences, and professional services.

The signed order wins if it says something different. Email sales@softwaredynamicsgroup.com with the invoice number and what you are asking for. We reply within 10 business days.

2. Discovery meetings

The discovery meeting on the contact page has no fee. There is nothing to refund. If you cannot attend, reply to the confirmation and we will release the time.

A later paid workshop is a service. It follows the services section below, not this section.

3. Microsoft licences

Dynamics 365, Power Platform, and Azure subscriptions are governed by Microsoft's customer agreement and by Microsoft's cancellation windows.

We cannot refund a Microsoft charge outside those windows. If a cancellation is still inside Microsoft's window, we will help you use it. A request to us does not, by itself, stop a Microsoft invoice.

4. Software Dynamics ISV licences

Annual ISV licences may be ended before the renewal date. The following term is then not invoiced.

A new licence that has not been deployed to production may be cancelled for a pro-rata refund within the first 30 days. Once the product is in production, or once those 30 days have passed, the fee for that term is not refunded.

A defect in a licensed product is handled under the support terms in the order. It is not, by itself, a reason to refund the licence.

5. Implementation and other services

Fixed-price work is invoiced against the deliverables in the order. A deliverable you have accepted in writing is not refundable.

A phase that has not been delivered may be cancelled with 30 days' written notice. You pay for work already done in that phase, and for third-party costs we have already incurred with your approval. You do not pay for the part of the phase we have not started.

Time-and-materials work that has been performed is payable. Training that has been delivered is not refunded. If we cancel a training session, we move it or refund the fee for that session.

Managed services run for the term in the order and end the way that order describes. Fees for a period that has already started are not refunded unless the order says they are.

6. How a refund is paid

Where a refund is due, we pay it in the currency of the invoice, back to the original payment method, unless we agree another method in writing. If the refund is due under this policy, we bear our own bank charges.

We may set off a refund against an undisputed invoice that is already due.

7. What we do not refund

We do not refund:

• A change of mind after a phase has started, except for the undelivered part cancelled under section 5
• Microsoft fees outside Microsoft's own cancellation window
• An ISV licence that is in production, or that is older than 30 days
• Work, training, or a deliverable you have already accepted
• A discovery meeting, because it was not charged