Discover
Process workshops, data audit, and a fit-gap against the standard product.
Phase 2 · Evaluate
CRM · Service
Dynamics 365 Digital Contact Center
Modernise customer service with AI-powered engagement across voice, chat and social, on one agent desktop.
Overview
Modernise customer service with AI-powered engagement across voice, chat and social, on one agent desktop.
Capabilities
Omnichannel routing
Copilot for agents
Knowledge and self-service
Quality and workforce insights
Our approach
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Design
Solution blueprint, integration map, and the extensions we will actually need.
Deploy
Configuration, migration rehearsal, role-based training, UAT and phased cutover.
Support
Hypercare, managed services, client portal, scheduled optimisation reviews.