The settlement gap
A marketplace or a delivery partner pays you a net amount weeks after the sale, less fees, refunds and adjustments. Finance receives a statement and rebuilds it line by line so the ledger will match the bank. Operations thinks the problem is the van. It is not. The order was fine. The accounting of the order was never designed.
Every extra channel makes it worse. Two marketplaces, a retailer portal and your own site, and month-end is a department whose only job is to explain a clearing account nobody trusts.
What has to happen, in order
Take the order in and create the sales order. Hold the expected payment in a clearing account, not in revenue. Track fulfilment so you know what you are owed. Import the settlement file. Match it to the orders. Post fees, refunds and adjustments to the right accounts. Release the clearing balance to the bank. If any of those steps is a spreadsheet, you do not have a hub. You have a hope.
Tax still has to be right on the original document. A settlement file must not be allowed to "send the net" and bypass the tax engine. That is how a channel rollout quietly breaks the statutory book we wrote about elsewhere.
Why a side tool fails a global rollout
A local integration per marketplace feels fast. By country three you have three mappings, three fee accounts and three people who know which file is which. Group finance sees unsettled orders when the channel is part of the template, so a new country is a mapping, not another integration project.
The channel has to be a pattern on the same ledger: one clearing design, one fee posting, country-specific tax and bank files. That is a template decision, not an IT ticket after go-live.
What we ship
FulfillmentFlow 365 exists because every client with more than one channel was doing this in Excel, and the reconciliation was the last thing to close every month. Orders in, clearing, fulfilment, settlement match, fees posted, balance released.
If your Dynamics 365 programme includes a marketplace, a delivery partner or a retailer portal, put the settlement design in Discover, not in hypercare. We will show you the posting, on your channels, before you sign a logistics project that finance will still be cleaning up in a year.